Last Updated:
22 May 2012

About Volaris Airlines

Volaris is a low-cost airline from Mexico, and is the second largest airline in the country. Most of its routes are within Mexico, although it does fly select routes to a few US destinations.

Volaris Airlines Pet Policy 2011

CUSTOMERS TRAVELING WITH LIVE PETS
In addition to measures established by the Mexican Federal Government to avoid further expansion of the influenza virus in Mexico, as of this moment, the Ministry of Communications and Transportation is also requesting that all live animals traveling by air must have a health certification which needs to be presented prior to flying, otherwise, the animal may not be transported.

Animals are permitted as checked luggage for 800 MXN for domestic flights and 1,200 MXN for international flights per pet.

Only caged dogs and cats are permitted.

Combined weight of cage and pet must not exceed 99 lbs (45 kgs).

You must provide documentation that the animal is healthy enough for air travel.

Volaris will not accept dead animals.

Animal must travel in a cage that has no wheels. One animal per cage except for puppies between 8 and 24 weeks old or if the animals have enough space to move.

Service Fees


Entrance requirements for pets for international flights only
Entrance and documentation requirements are subject to change and may vary depending on your destination. Volaris is unable keep track of all requirements for all animals, and assumes no responsibility for your compliance with any such requirements. Contact your consulate, embassy or government authority for more information to ensure that your pet will meet entrance requirements at your destination. Please note: if you are taking a round trip flight, your animal will be subject to re-entry requirements at your country of origin.
Travel to Mexico from the U.S.: please refer to the USDA or the Center for Disease Control for further information.
Travel to the U.S. from Mexico: please refer to the USDA for further information.

SERVICE ANIMALS
Volaris allows assistance dogs on board on all its flights as long as they meet the following requirements:

For emotional support animals
Client must provide a medical certificate either from a psychologist or psychiatrist where he/she states that the animal is part of a mental illness treatment.
Download Sample Letter

For assistance dogs
Assistance dogs do not require a medical certificate; the client needs to let us know that he/she is travelling with their pet.

In both cases animals must meet all sanitary law regulations. They cannot block aisle ways or travel in the emergency exits.

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